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Frequently Asked Questions

ALL THE ANSWERS YOU'VE BEEN LOOKING FOR

Can't find the answer you're looking for? Feel free to contact us via phone or email and we will be happy to help!

Boats and Fishing


Do you have boat slips available?
Boat slips are available for $15 per night. Please reserve ahead of time as we only have a limited quantity.

If there is no boat slip available, is there a safe place to park where we can charge the batteries?
Our overflow parking area has power available to charge your batteries. You are welcome to park your trailer/boat there. Be sure to bring an extension cord. We also have a designated trailer parking lot by the dock where boats can be left on trailers, however, they cannot be charged in this area. Cabins and condos do not have enough space for both vehicle and boat. 

Do you have a boat ramp?
We have a paved boat ramp located right next to our dock.

Where do I park my car and trailer?
Each cabin has one parking space per cabin. All two bedroom cabins/condos, have two parking spaces per unit. Additional parking is available. Trailer parking is located right by our dock/boat ramp.


Do I need a fishing license?
Everyone over the age of 16 needs a fishing license to fish.

Do you sell fishing licenses?
We do not sell fishing licenses. The Deer Run Grocery store, at the end of our street, does sell them. They are $7 per day. You can also purchase them online at the Missouri Department of Conservation.

Do you rent boats or jet skis?
We do not currently rent boats or jet skis. There are two marinas very close to us that do, Indian Point Marina and Rock Lane Marina.

Lodging


What is supplied in the cabins/condos? What will I need to provide myself?

All of our cabins and condos have fully equipped kitchens or kitchenettes; with stovetops, toaster, coffee maker, microwave, dishes and cookware, charcoal BBQ grills. Dish soap, hand soap and coffee filters are provided. The studio A-frames have mini fridges. All other accommodations have either a full size fridge or college size fridge (see Lodging page for descriptions). All the bathroom, kitchen and bed linens are supplied. Please bring your own towels for the pool and/or lake.

Does our cabin/condo have an outdoor grill close by?
All cabins and condos come with their own charcoal BBQ grill. These are located right outside your cabin/condo.

When are check in/check out times and can we check in early or check out late?
Check in starts at 3pm and check out is by 10am. Early check ins or late check outs can be requested but cannot be guaranteed. An early check in/late check out fee of $30.00 applies and is subject to availability. Please contact the office to check availability.


How often does Housekeeping service our rooms?
Daily housekeeping is not available. We will not come into your room during your stay (unless there is a problem and you have requested/approved it). If you are needing clean towels, we ask that you put your dirty towels over the front rail by 10am and we will exchange them for you.

Do your rooms have hairdryers?
We do not provide hairdryers. Please bring your own from home. 

Resort


Is there a firepit we can use?
We have a community fire pit that everyone is welcome to use. It is located right in the center of the resort, next to our covered pavilion and swimming pool.  Firewood can be purchased from the office.

When is your swimming pool open and when does it close?
Our swimming pool opens for Memorial Day weekend every year. Closing date depends on weather. Most years it will close in September, however, on warmer years we keep it open a little longer. Pool hours are 8am - 11pm.

How close are you located from Silver Dollar City and other Branson attractions?
We are just 1.8 miles from Silver Dollar City. Branson area attractions start at approximately six miles from us.

Is there a restaurant on site or a place where we can buy snacks?
We do not have any restaurants or places to buy snacks here at the resort. There are many restaurants and grocery stores close by. Visit our Restaurants page for some of our favorite, close by, places to eat. 

Do you sell discounted tickets for Silver Dollar City or other Branson area attractions?
We do not sell any tickets, however, our friends at Branson Ticket & Travel have discounted tickets available. They will also deliver them to you here at our resort!



Policies


What is your cancelation policy? Can I get a refund?
We require a one night deposit when you make your reservation. The deposit is non-refundable. Two weeks from scheduled arrival date you are responsible for 100% of your stay. If you choose to shorten your stay, or check out early, please understand that we must ask you to take full responsibility for your entire reservation.

Do you accept pets?
We sure do! We love having all members of your family come and stay. Please refer to our Pet-friendly page for all details on bringing your furry friends.

Is smoking allowed?
All of our cabins/condos are non smoking. There will be an additional cleaning fee for anyone who violates this policy. Smoking is permitted in all outdoor areas including your private cabin/condo deck.

What are your office hours?
We can be contacted anytime between 8am and 8pm daily. Although our physical office is often closed, there is always someone on site who is able to help you and can be reached at any time between these hours. After hours is for guests with emergencies only.


What fees or other charges can I expect to be added to my reservation?
The only additional fees you should expect to see is for pets, boat slips, golf cart rentals and ice. We do not charge cleaning fees (unless for excessive conditions or for smoking in the rooms). There is no fees for use of our complimentary amenities, boat ramp, parking or dock usage. 
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